Citizen's Charter

  1. Home
  2. Good Governance
  3. Citizen's Charter
Local Government Unit Citizen's Charter

Business Permit and Licensing Office
Citizen's Charter

Human Resource Management Office
Citizen's Charter

Municipal Engineering Office
Citizen's Charter

Municipal Economic Enterprise Devepment Office (MEEDMO)
Citizen's Charter

Municipal Mayor's Office
Citizen's Charter

Municipal Planning and Development Office
Citizen's Charter

Municipal Social Welfare and Development Office
Citizen's Charter

Municipal Accounting Office
Citizen's Charter

Municipal Agriculture Office
Citizen's Charter

Municipal Assessor's Office
Citizen's Charter

Municipal Budget Office
Citizen's Charter

Municipal Budget Office
Citizen's Charter

Wednesday, 29 September 2021, 07:33 am

Municipal Nutrition Office
Citizen's Charter

Service Title :

Patient’s Referral

Office Address :

MBO, 2nd Floor Muncipal Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

BNS Volunteers

Requirements:

  1. Present Request Forms

Schedule of availability of service :

Monday to Friday (Except Holidays)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Secure referral slip and present to the clients/customers desk Receive Referral Slip and screen for qualification 5 Minutes
  • Admitted sick and malnourished children (LORETO MUNICIPAL HOSPITAL)
 Advice watcher see the Nutrition Staff/Personnel 55-10 Minutes
  • BHS to RHU Referrals conducted
Screen the Slip and take patients profile refer to the corresponding Health & Nutrition Services 10-20 Minutes
  • RHU to Hospital
Screen the referral slip if patient need hospitalization, issue referral slip for hospital 5-10 Minutes
  • If patient do not need hospitalization
Assist patient for medical checkup 10-30 Minutes
Transcribe patients’ needs after medical check-up 5-10 Minutes
Counsel watchers with patient 10-20 Minutes
Provide needs of patient like Micronutrient supplements or any available stocks in the office 5 Minutes
End of Transaction

Service Title :

Issuance of Certificate grant of BNS Eligibility

Office Address :

MBO, 2nd Floor Muncipal Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

BNS Volunteers

Requirements:

  1. Accomplishment report authenticated by MNAO & Evaluation rating sheet of passing Score of 80% and above

Schedule of availability of service :

Monday to Friday (Except Holidays)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Present of the following:
  1. Diploma, or authenticate d evidence of completion of High School
  1. Receive and screen the Municipal Nutrition level requirements
 30 Minutes
  1. Issue additional Civil Service Eligibility requirements and see the DNPC AT Provincial Nutrition Office
2-5 days
  1. Certification of residency in the barangay for at least six (6) years and can speak the dialect
Give it to the applicant 2 Minutes
  1. Certification of the completion of the prescribed 10 days training course and 20 days practicum in the barangay where applicant is assigned
Give it to the applicant 5 Minutes
End of Transaction

Service Title :

Issuance of following forms for the BNS

  1. OPT Plus Forms
  2. Monthly weighting & height forms
  3. Monthly accomplishment forms
  4. Semi-annual report forms
  5. Quarterly BNAP forms
  6. BNAP
  7. BNSAP
  8. Multi-vitamins Liquidation Forms
  9. BNC Sample Forms

Office Address :

MBO, 2nd Floor Muncipal Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

BNS Volunteers

Requirements:

  1. Presents request of forms

Schedule of availability of service :

Monday to Friday (Except Holidays)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Present Request Forms Receive Sheet 2 Minutes
2 Wait the Request Forms Print request form as listed request sheet 15 Minutes
3 Receive the requested forms Give the request forms and sign the record book for records purposes 2 Minutes
End of Transaction

Service Title :

Processing of BNS Payroll

Office Address :

MBO, 2nd Floor Muncipal Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

BNS Volunteers

Requirements:

  1. Accomplished reports authenticated by MNAO

Schedule of availability of service :

Monday to Friday (Except Holidays)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Comply require reports and submit regularly authenticated by the authorized person submit daily time record (DTR) Validate/Monitor and Evaluate submitted reports regularly check the DTR 2-5 days
2 Releasing of the honorarium Process the BNS honorarium payroll 2-5 days
3 Receive the honorarium Guide the volunteers to the Treasury Office-Cashier 1 day
4 Certification that the applicant has obtained a passing mark in the accomplishment of targets set in the action plan 15 Minutes
5 Copies of monthly accomplishment report (NNC Form 5) for the last 2 years
authenticated by the Nutrition Action Plan 		2-5 days
6 Copies of BNS Performance Evaluation Sheets, for the last two (2) years authenticated by the Nutrition Action Officer for service rendered from January 15, 2020 30 Minutes
7 Certification of at least two (2) years continuous and satisfactory service as BNS by the Nutrition Action Officer and attested by the district/city nutrition program coordinator 1-5 Days
8 Copies of MOA or Contract of Service as BNS for the last two (2) years 5 Minutes
9 Notarized affidavit stating that the BNS was not employed in the government during his/her service requirements and that he/she did not receive any form of salary/compensati on except honorarium, during his/her service requirement 1-2 Days
10 Original/Authenti cated and drysealed list of BNS issued by the National Nutrition Council
(Agency to agency concern; submitted by the NNC to CSRO. 		Advice applicant to see the District Nutrition Program Coordinato
End of Transaction

Service Title :

Availment of Nutrition Pack and Micronutrient Supplements/Advocacy and or Counselling

Office Address :

MBO, 2nd Floor Muncipal Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

Identified Malnourished in the OPT Plus Record
Child admitted in the Hospital
Lactating Pregnant Women and Child seen during medical check-up at Main Health center

Requirements:

  1. Accomplished reports authenticated by MNAO

Schedule of availability of service :

Monday to Friday (Except Holidays)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

1. PATIENT FROM HOSPITAL AND MAIN HEALTH CENTER
STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Present doctors order/prescription slip Receive doctors order/prescription slip with authorized signature 1 minute
Check the presented doctors order/prescription slip 1 minute
Conduct advocacy or counselling and given instructions how to take food pack or micronutrients provided for children 10-20 Minutes
End of Transaction
2. FOR DISTRIBUTION OF MULTI-VITAMINS IN EVERY BARANGAY
STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Present list of children with Nutrition Status of the following:
  • UW/SUW
  • Stunted/Sev. Stunted
  • Wasted/Sev. Wasted
 Receive and evaluate list of children 10 Minutes
Provide Multi-Vitamins and Distribution list form at the same time give instruction 10 Minutes
End of Transaction

Municipal Treasurer's Office
Citizen's Charter

Wednesday, 29 September 2021, 07:33 am

Rural Health Office
Citizen's Charter

Service Title :

Request for Post-Mortem Examination

Office Address :

RHU Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

Family of the Victim/Significant Others Municipality of San Francisco, Agusan del Sur

Requirements:

  1. Police Request

Schedule of availability of service :

Monday to Friday (Except Holidays)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Go to Police station receiving area
  • Police Officer on duty will gather data regarding the incident.
  • Police investigator will immediately go to the crime scene and conduct thorough investigation
  • Police investigator will make a request for postmortem examination
 20-30 Minutes Police Officers
2 Go to Rural Health Unit receiving area and give the post-mortem examination request
  • Take personal data and other important information related to the incident
  • Municipal Health Officer will perform postmortem examination to the victim
10-15 Minutes RHM/Nurse, Municipal Health Officer (MHO)
3 Go back to Police Station Submit the post-mortem examination result to the police in charge 3-5 Minutes Police Officer
End of Transaction

Service Title :

Consultation

Office Address :

RHU Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

All Citizen of San Francisco

Requirements:

  1. Referral Slip

Schedule of availability of service :

Monday to Friday (Except Holidays)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Client will secure referral slip from their respective health center given by the assigned Midwife and/or Nurse, BHW Issuance of Referral slip 3-5 Minutes Assigned Midwife/BHW
2 Client will proceed to Rural Health Unit with referral slip
Approach the person in charge assigned at the front desk 		Get vital signs to be recorded in an Individual Treatment Record (ITR) and refer the patient to Municipal health Physician 3-10 Minutes Nursing Aide, RHM, PHN, RHMPP, NDP
3 Approach the Municipal Health Officer may go home Examination of patients The Municipal Health Officer
  1. Take history and proper physical examination, request laboratory exams if needed
  2. Make the disease diagnosis
  3. Administer proper
  4. Prescribe and dispense necessary available med
  5. Advice and discharge patient
 10-15 Minutes Municipal Health Officer
4 Wait for their name to be called for check up Conduct physical examination and prescribing meds. If applicable referral to the laboratory be made

Laboratory needed available 		15 Minutes Municipal Health Officer
5 Client proceed to Medicine Dispensing Officer and Health Educator Give Medicines Instruction, Health Education, Nutrition etc. 15 Minutes Midwife/PHN
End of Transaction

Service Title :

The Family Planning

Office Address :

RHU Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

Women of Reproductive Age (WRA)

Schedule of availability of service :

Monday to Friday (Except Holidays)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Go to receiving section for registration Take personal data, vital signs, Last Menstrual Period (LMP), and Gravida Parity (GP) 4-5 Minutes BHW, RHM, NDP/RHMPP
2 Proceed to Family Planning Room Midwife/Nurse in the Family Planning Room do the examination and health teaching regarding different Family Planning Methods 8-10 Minutes RHM, NDP/RHMPP
3 May go home Midwife/Nurse in charge do the final advice and schedule patient for further follow up if necessary. Refer to Municipal health Officer (MH)) for any signs of abnormalities 3-5 Minutes RHM, NDP/RHMPP
End of Transaction

Service Title :

National Immunization Program

Office Address :

RHU Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

Infant 0-12 Months Old

Schedule of availability of service :

Monday to Friday (As per schedule of the Barangay Health Stations)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1
  1. Go to receivi ng section for registr ation and vitals taking
Midwife/Nurse on duty get the personal data and vital signs of the client 3-5 Minutes BHW, RHM, DP/ RHMPP
  1. Hospit al born babybring along the referra l form for immun ization
Midwife/Nurse on duty review the immunization record of Baby’s Book and add the name of the client to the master list 2-3 Minutes BHW, RHM, DP/ RHMPP
  1. Follow -up immun ization
Midwife/Nurse on duty checks the name of the client in the master list. 1-2 Minutes BHW, RHM, DP/ RHMPP
2 Client proceed to vaccination area The Midwife/Nurse administer the necessary vaccines to the client on a first-come, first-serve bases
At birth – BCG, Hep.B
6 weeks of life – OPV1, PCV1 DPT-Hep.B-HIB1
10 weeks of life –OPV2, PCV2 DPT-HepB-HIB2
14 weeks of life – OPV3, PCV3 DPT-Hep.B-HIB3
9months –Measles, Vitamin A 12-15 Months – MMR (Measles, Mumps, Rubella) 		3-5 Minutes RHM, NDP/ RHMPP
3 May go home Midwife/Nurse advise and give health education and instruct client for follow-up. Refer to Municipal Health Officer (MHO) for any signs of abnormalities 2-3 Minutes RHM, NDP/ RHMPP
End of Transaction

Service Title :

Handling Normal Spontaneous Vaginal Deliveries

Office Address :

RHU Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

All Pregnant Women or Labor (Except high risk pregnancy)

Requirements :

Mother’s booklet/home base mother’s record (HBMR)
Ultrasound Result

Schedule of availability of service :

Monday to Friday (Except for Emergency Cases)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Go to receiving section for registration Take personal data, obstetrical history and vital signs

Record them in the individual

Treatment Record Chart 		4-5 Minutes


15 Minutes		 BHW, RHM, NDP/ RHMPP
2 Proceed to Delivery Room
  • Midwife/Nurse in the Delivery Room do the Internal Examination (IE) and other necessary examination suited to the patient.
  • Monitor the progress of labor using partograph
  • Deliver the baby aseptically
  • Do Postpartum Care
  • Perform Newborn Care
8-12 Hours RHM, NDP/RHMPP
3 May go home after 24 hours
  • Midwife/Nurse in charge do the final advice and schedule patient for further follow-up if necessary.
  • Advice Exclusive Breastfeeding (EBF) for 6 months
  • Encourage use of Family Planning methods
  • Refer to Municipal Health Officer (MHO) for any signs of abnormalities
End of Transaction

Service Title :

Prenatal Check Up

Office Address :

RHU Building, LGU-San Francisco, Agusan del Sur

Who may avail of service :

All Pregnant Women

Schedule of availability of service :

Monday to Friday (Except for Emergency Cases)
08:00 AM - 05:00 PM (NO NOON BREAK)

HOW TO AVAIL THE SERVICE :

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY
(under normal condition) 		PERSON INCHARGE
1 Go to receiving section for registration Take personal data, obstetrical history and vital signs. Record them in the individual Treatment Record Chart and Mother’s Booklet/Home Base Mother’s Record (HBMR) 4-5 Minutes BHW, RHM, NDP/RHMPP
2 Proceed to Prenatal Room Midwife/Nurse in examination room do the prenatal abdominal palpation and other necessary examination suited to the patient. Health education is rendered emphasizing facility based delivery. Giving of Tetenus Diphtheria (TD) Vaccine. Provision of Ferrous Sulfate +Folic |Acid Tablets, Calcium Carbonate Tablets, and Deworming Tablet for 6 months and above 8-10 Minutes RHM, NDP/RHMPP
3 May go home Midwife/Nurse in charge do the final advice and schedule patient for further follow up if necessary. Refer to Municipal health Officer (MH)) for any signs of abnormalities 3-5 Minutes RHM, NDP/RHMPP
End of Transaction

Sangguniang Bayan Office
Citizen's Charter

Tourism Section Office
Citizen's Charter

Information Communication Technology Division
Citizen's Charter

General Services Office
Citizen's Charter

Public Employment Services Offices
Citizen's Charter

Municipal Environment and Natural Resource Offices
Citizen's Charter

Municipal Disaster Risk Office
Citizen's Charter

Municipal Population and Development Office
Citizen's Charter

Internal Audit Services Office
Citizen's Charter